I wrote promotional text for Hobart-based comedian Gavin Baskerville, to be used on his website, comedy festival posters and emailed invitations. I also attended his comedy workshop to learn different ways to incorporate humour into my writing.
Writing, data conversion, training for library project
The Tasmanian Public Library Services engaged me to help with their eHeritage internet project. I developed procedures to convert data submitted by various heritage groups. I also provided documentation, training and support to these groups to enable them to gather
Real estate fixery
Between 2004 and 2009 I worked with Bruce Ransley of Impress: clear communication to proofread advertisements for Robert Real Estate. We developed a system and style sheets to allow ads to be rapidly and accurately edited online before they were
Process flows for IT department
Along with Peter Croger (of Croger Associates) I helped to develop business process flowcharts for TAFE Tasmania’s IT Department. I helped them to identify their most important processes, documented some of them and created templates so they could finish documenting
eGovernment discussion paper
I worked with Peter Croger of Croger Associates in 2003, editing a discussion paper at the conclusion of the TIGERS eGovernment project and providing guidance on style, tone and layout.
Deep thinking and business process analysis
In 2003 Argyle Diamonds employed me to map all the business processes associated with their labour costing application (MIMS). They weren’t sure whether problems were associated with people, systems or processes. I worked this out, drew all inputs and outputs
Prison software
In 2002 I joined Quill Australia in documenting two software products for the Tasmanian Justice Department, tailoring training to meet their requirements, and delivering training to their prison and community corrections staff.
Online help
In 2003 I wrote online help for The Learning Edge. This required vast amounts of geek-wrangling and was very entertaining.
Process flowchart and user guides for Getbusi
July–September 2004: I developed a flowchart of procedures to help new technical staff to hit the ground running. I also wrote two user guides describing the installation and use of the Getbusi Web Access Management Software: one for technical users
Procedures manuals and data uploads
I worked tirelessly on a filthy Western Australian mine site during 2006 to write procedures manuals to help people in the Supply and Maintenance teams to order parts using SAP software. I also helped uncomplainingly (in the main) to upload