In 2002 I joined Quill Australia in documenting two software products for the Tasmanian Justice Department, tailoring training to meet their requirements, and delivering training to their prison and community corrections staff.
Online help
In 2003 I wrote online help for The Learning Edge. This required vast amounts of geek-wrangling and was very entertaining.
Process flowchart and user guides for Getbusi
July–September 2004: I developed a flowchart of procedures to help new technical staff to hit the ground running. I also wrote two user guides describing the installation and use of the Getbusi Web Access Management Software: one for technical users
Procedures manuals and data uploads
I worked tirelessly on a filthy Western Australian mine site during 2006 to write procedures manuals to help people in the Supply and Maintenance teams to order parts using SAP software. I also helped uncomplainingly (in the main) to upload
Facilitation and documentation
I worked for Woodside Energy Ltd in 2001, facilitating up to three project scoping workshops a day, each with up to 15 participants. The aim of the workshops was to capture what each of Woodside’s facilities needed from their SAP
SAP project pre-, during- and post-Go-Live
Between 1999 and mid-2001 my youthful idealism was all but snuffed out when I worked for Hamersley Iron on their SAP R3 rollout, and on a later upgrade. I worked for various teams documenting procedures for data uploads and validation,
Technical specifications for Seniors database
I documented business processes and wrote software specifications for the development of a data system that stores and manages information about Seniors in Tasmania. Client: Department of Premier and Cabinet (DPAC).
Quick-reference software guide (SAP)
I co-wrote this quick reference guide for Hamersley Iron (now Pilbara Iron). It was intended for use by maintainers working on mine-sites. It’s tear-proof and waterproof so it can stand up to some rough treatment. Instructions were written in a
Profiles of Tasmanian researchers
This profile was one of about 50 written for the University of Tasmania’s annual Research Report. With Bruce Ransley, I interviewed researchers from across the faculties and wrote about their work so it could be easily understood. We wrote the
Fox Eradication information sheets
In 2010 I worked for DPIW’s Fox Eradication Taskforce to come up with some plain English descriptions of their aims so that landholders could easily understand the urgency of the fox problem and what they could do to help the