Since August 2011 I’ve been creating the structure and content for a WIKI, training WIKI contributors and writing all kinds of communications for a government IT project. A WIKI is a web site that stores information about an organisation and
Training material for Finance One implementation
In 2010 the University of Tasmania employed me and Bruce Ransley of Impress: clear communication to determine their training requirements for implementation of their new financial software package, Finance One. We assessed the needs of each user group, helped the
Structuring, writing and editing report on ICT Strategic Guidelines
In 2009 and 2010 I helped prepare, write and edit strategic guidelines for DEEWR. These were intended to help Australian schools to incorporate ICT into teaching, learning and administration. The guidelines included case studies of good practice. This work was
Business procedures for superannuation company
For the past several years I have helped RBF Tasmania to scope out, prioritise and draft the documentation they need to maintain their information system’s security and integrity. This involved regular meetings with the clients, detailed record-keeping of progress, interviewing
Restructuring government policy pages on intranet
In 2008 and 2009 I worked for what was then called DPIW to evaluate the HR and Finance policy sections of their intranet. The intranet had become cluttered and hard to navigate. I proposed a user-friendly structure and edited many
Writing, data conversion, training for library project
The Tasmanian Public Library Services engaged me to help with their eHeritage internet project. I developed procedures to convert data submitted by various heritage groups. I also provided documentation, training and support to these groups to enable them to gather
Process flows for IT department
Along with Peter Croger (of Croger Associates) I helped to develop business process flowcharts for TAFE Tasmania’s IT Department. I helped them to identify their most important processes, documented some of them and created templates so they could finish documenting
Online help
In 2003 I wrote online help for The Learning Edge. This required vast amounts of geek-wrangling and was very entertaining.
Process flowchart and user guides for Getbusi
July–September 2004: I developed a flowchart of procedures to help new technical staff to hit the ground running. I also wrote two user guides describing the installation and use of the Getbusi Web Access Management Software: one for technical users
Technical specifications for Seniors database
I documented business processes and wrote software specifications for the development of a data system that stores and manages information about Seniors in Tasmania. Client: Department of Premier and Cabinet (DPAC).